This fact sheet is about 4 important things.
Your Rights.
Rights are rules and laws about what you can do and have.
Your Responsibilities.
Responsibilities are actions that you agree to do when you working with us.
Your Privacy.
Privacy are rules about sharing or knowing another person’s details.
We collect and use your personal information so we can provide services to you.
Personal information is about you, it can be:
• Name
• Birthday
• Medical information
• Where you live
• Information about you
Feedback and complaints.
Feedback is telling us what you think. It can be good or bad.
A complaint is telling us that you are not happy.
Your Rights
We have rules that respect your Human Rights.
Human rights are the basic freedoms that every person should have.
This means every person must be treated the same.
• We treat you with dignity
• We give you choice and control
• We make information easy to get and understand
• We make it easy for a support person to help you
We will make sure that you
• Have help to make good choices
• Are listened to
• Are safe
We respect your cultural and religious values.
Your cultural values are your traditions and beliefs.
Religious values are what is important to you in faith and worship.
We respect your right to intimacy and sexual expression.
Intimacy is a close relationship that can be friendship, love or sex.
Sexual expression is how you enjoy or want to have sex.
We will make sure you have high quality support.
We will help you to
• Have time to think about what support you want
• Know what support you can have
• Get advice about the support you want
We will make sure you can communicate.
We will
• help you to get an interpreter if you want one
• listen to what you tell us
• show you we understand
We help you to find a support person or independent advocate if you need one.
An independent advocate is a person who is on your side and no one else’s.
Your Responsibilities
When we work together, we ask you to:
• be respectful
• act safely
We want you to tell us the truth about the services you receive.
You must respect the rights and privacy of other people including Amicus staff.
Your Privacy
Your information is private.
We are very careful with the information you give us and make sure it is confidential.
Confidential means we don’t share it with anyone.
We follow rules about how we get and keep your private information.
These are called the Australian Privacy Principles.
We also have to follow guidelines from the
• NDIS Act 2013
• The Disability Act 2006
• Children’s Services Act 1996
• Commonwealth Privacy Act 1988
We make sure we meet the
NDIS Quality and Safeguards Commission Practice Standards.
We only keep information we need to provide services to you.
We will always ask your permission to have your personal information.
Giving us your permission means telling us it’s ok with you.
You don’t have to give your permission.
We will protect your personal information.
We make sure that no one can
• Use it wrongly
• Loose it
• Access it if they are not supposed to
• Change it
Sometimes we have to share your information.
This only happens when
• It is required by law
• Is to stop a serious risk to you or another person
You can change your mind at any time and stop us having your private information.
You can ask to see the information that we have about you.
Your Feedback
You can call us on
Send an email to
Send a letter
to 113 Williamson Street, Bendigo
Visit our office
at 113 Williamson Street, Bendigo
We have an Easy Read fact sheet about How to make a complaint to help you.
It tells you
• How we manage your complaint
• What happens next
• What we will do to help you
• What to do if you are unhappy
Ask us to give you this Fact Sheet.